Hotel policy | Hatteras Island Inn

Check-in and check-out

Check-in is from 4 p.m. Check-out is by 11 a.m.
The front desk is open from 7 a.m. to 10 p.m. every day.
Early check-in requires management approval and is subject to availability; a property-specific fee may apply.
Late check-out requires approval and is subject to availability; a property-specific fee may apply. Otherwise, check-out remains 11 a.m.
Arriving late? Call the front desk before 6 p.m. on the day of arrival to arrange late arrival.
Report visible room problems to the front desk within 15 minutes of check-in. The hotel will investigate and may correct the issue, change the room subject to availability, or review a refund request. Problems that could not reasonably be discovered immediately remain reviewable by management.

Reservations, cancellation and refunds

A valid credit or debit card is required to make a reservation.
Cancellation is free until 4 p.m. Eastern Time, seven calendar days before the day of arrival. Once the free cancellation period ends, the card on the reservation is automatically charged the full amount of the stay.
If the card declines for any reason, the reservation is cancelled and the room released. The hotel does not contact the guest for another payment method.
Reservations made within seven days of arrival are charged in full and are non-refundable.
A deposit towards your stay can be paid in advance. If the reservation is cancelled inside the free cancellation period, there is no cancellation charge and the eligible deposit is refunded.
In a mandatory evacuation, every reservation is cancelled and refunded in full. No other weather-related cancellation is permitted once the free cancellation period has ended.
Changing the dates or the room type is subject to availability and to any difference in rate.
On an early check-out, the whole stay is charged. No refund is issued.
Card refunds can take 5–7 business days. Eligible cash security deposits are returned at check-out. Third-party providers may use different processing times.
A reservation made through a third-party booking agency can only be changed or cancelled through that agency.
The card used to make a reservation cannot be changed.

Payment, deposits and card holds

We accept Visa, Mastercard, Discover and American Express.
We accept cash for room charges and applicable taxes.
We do not accept virtual credit cards.
A valid credit card is required at check-in for incidentals, damage and security, even when the room is paid in cash. A pre-authorisation hold may be placed on it, although some stays do not require a damage hold. If a required hold cannot be authorised, the reservation may be refused or cancelled, regardless of cash on hand. The amount varies by property and room type; call the hotel to confirm the amount for your stay. When the hotel places a hold and no charge is retained, the hotel releases it later on checkout day.
For a reservation made through a third-party booking site, payment and hold arrangements may differ according to how the agency confirmed and processed the booking. Confirm the applicable terms with both the booking provider and the hotel.
A security deposit may be charged. A security deposit paid in cash is returned in cash at check-out provided there is no visible damage or loss. A deposit or refund processed to a card follows the card or booking provider’s processing policy, including for third-party reservations.
Refunds of room charges are not issued in cash. An approved room-charge refund is returned to the original method of payment or, at management’s discretion, by cheque or card.
Management reserves the right to refuse cash payment, or service, where this policy is not met in full.

Age, ID and card at check-in

You must be at least 21 years old to reserve a room.
A valid federal or state-issued photo ID is required at check-in.
A valid credit or debit card may be required at check-in. The card must be in the registered guest’s name and presented with a government-issued photo ID; cards or IDs in another person’s name are not accepted.

Pets

Pets are not allowed.

Service animals as defined by the Americans with Disabilities Act are welcome and are not treated as pets. No pet fee, pet deposit or routine cleaning fee applies, and a guest with a service animal may reserve any available room. The animal must remain under the handler’s control and may not be left alone in the room. The hotel may require an animal to be removed if it is not housebroken, or if it is out of control and the handler does not take effective action. Normal charges may apply for actual damage on the same basis as for any guest.

Smoking

All rooms are non-smoking. Smoking is permitted only in designated outdoor areas. Smoking-related damage or extraordinary cleaning is charged at the actual assessed restoration cost; there is no fixed fee.

Room occupancy and extra guests

Please check a room’s maximum number of guests with the front desk when you book.
All registered guests are permitted on the hotel premises. Rooms, amenities and other guest areas are for registered guests only.
Anyone who wants to stay overnight must book and register for a room. They may make a walk-in reservation at the front desk when a room is available.

Pool

The outdoor pool is seasonal and opens when weather conditions are suitable. Its schedule varies by season and weather, so call the front desk before your stay to confirm whether it is open.

Noise and guest conduct

Loud music and parties are not permitted anywhere on the property, including in vehicles. Anyone disturbing the peace will be evicted with no refund.
Anyone intoxicated by alcohol or drugs and causing a disturbance, inside or outside the rooms, will be evicted with no refund.
This is a drug-free property. Offenders are evicted immediately with no refund.
Prostitution, solicitation, photographing other guests or employees, and unwelcome advances towards them are strictly forbidden.

Parking

Parking is free. When the inn is fully booked, parking is limited to one vehicle per room. Additional vehicles require front-desk approval and available space. Accessible parking is available.

Accessibility

Rooms 103, 105 and 128 are accessible, as shown on the motel map. The inn also has an accessible public entrance, an accessible route to the front desk and accessible parking. The full accessibility statement sets out what is and is not accessible, and how to ask for help.

Privacy and terms of use

How this website handles your information is set out in the privacy policy and the cookie policy. Use of the website is governed by the terms of use and the disclaimer.

Housekeeping

Every room is serviced by housekeeping daily.

Maintenance

For a maintenance request, please call the front desk. Plungers and some basic tools are kept there. While every effort is made to have maintenance staff on site around the clock, the hotel does not guarantee it.

Room photographs

Room and amenity photographs on this website and on third-party booking sites may not always match your actual room’s layout, decor or amenities. Rooms are renovated and remodelled over time, so photographs may differ from the room you are given.

Photography and filming

Commercial photography or filming on the property is not allowed unless authorised by hotel management.

Smoke alarms and sprinklers

Please do not tamper with the smoke alarm in your room. If you think its batteries need replacing, tell the front desk. Please do not hang anything from the fire sprinklers.

Discounts and promotions

Discounts and promotions depend on room availability and management approval. No fixed discount or peak-season schedule is published; call for what is available on your dates.

Non-discrimination

We are LGBTQ friendly. We are a culturally and racially diverse hotel with employees of many backgrounds, and we have a zero-tolerance policy for racial discrimination on our property.

Medical and fire emergencies

In a medical emergency, dial 911.
The nearest 24-hour hospital is The Outer Banks Hospital, approximately 49.3 miles away at 4800 S Croatan Hwy, Nags Head, NC 27959 — 252-449-4500.
In a fire, call 911 and follow the hotel’s fire safety and evacuation guidance. Fire exits and floor plans are posted on the back of guest room doors.